The ombudsperson, also known as the  community liaison, performs a variety of duties, including:

  • Identifying the appropriate staff members to answer client questions
  • Working as community liaison with outside agencies, neighborhoods groups, etc.
  • Serving as sounding board for client concerns about decisions made by the agency
  • Explaining the agency’s policies and programs
  • Serving as an impartial advisor for clients experiencing problems with the agency
  • Handling requests for administrative or client case reviews


Shantilay Reed
Ombudsperson and Community Liaison
San Diego Housing Commission
1122 Broadway Suite 300
San Diego, CA 92101
(619) 578-7553
Fax: (619) 578-7364

Or you can fill out the Ombudsperson Request Form below.

Ombudersperson Request Form

Ombudsperson Request Form

  • Date Format: MM slash DD slash YYYY